The Three Things You Should Demand From Your Freight Forwarder

When freight movement plays an integral part of your business, you need to have a logistics partner you can rely on. But there’s a lot of choice on the market. And a lot of factors to consider. While price might – understandably – be your driving factor, there are other important matters to take into account.

These are the three things that we think you should expect from your freight management partner.

The Three Key Traits Your Freight Forwarder Should Always Deliver

1. Experience of shipping freight to your desired locations

If you’re looking to send freight to Europe, then working with a freight forwarder with an established network in your desired location, and experience of the relevant customs requirements, is integral. Especially since the UK’s departure from the EU and the implementation of the new customs procedures. An experienced logistics provider can streamline and simplify your export – and import – processes. Helping to make sure that you don’t fall foul of non-compliance fines, double taxation, or unnecessary delay.

The same premise applies if you’re looking for a freight partner to work further afield.

2. Flexibility

The needs of any business can change overtime. In fact, in the light of Covid-19, we’ve all seen that the needs and capabilities of businesses can quite easily change overnight. A good freight forwarder should understand this. And offer the flexibility – and scalability – to accommodate your changing needs with a full range of flexible services. From full and part loads to groupage and multimodal freight.

3. Outstanding service

There is more to logistics than simply getting your goods from A to B. Although, that’s generally a good place to start! A good freight management provider will ensure that you have all the support you need to seamlessly manage your import and export processes. This includes digital freight tracking, leading security processes, and a proven track record of not only delivering goods, but delivering and collecting them on time and in impeccable condition. They will be open to customer questions. And provide a range of services to meet any budget. And, should it be needed, have a contact centre available 24/7. That way, you can be sure that if you have any problems or concerns, they can be dealt with quickly and efficiently.

The way your freight is handled – the condition it is delivered in, the timeliness of your consignments – directly impacts the reputation and profitability of your business. Finding a reliable freight forwarder can transform your transportation procedures. And remove some of the stress from one of the most important parts of your business.

If you’re looking for a reliable logistics provider to manage your freight between the UK and Europe, find out how Plexus Freight can help.


Left Menu Icon