Privacy Policy

This Privacy Policy governs the manner in which Plexus Freight collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.plexusfreight.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Plexus Freight.
Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. We do not store credit card details nor do we share customer details with any 3rd parties

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Plexus Freight collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send emails relating to a quote and / or order
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
  • To send regular marketing communications by email

      In accordance with data protection laws, we will only process your personal data where we have a lawful basis for doing so. In respect of your personal data, these bases are: (i) where you have given your consent; and (ii) where it is in our (or a third party’s) legitimate interests to process your personal data, provided that none of these prejudice your own fundamental rights or freedoms.

      We receive and process personal data of individuals in a business context to contact them about goods and services in which their business may be interested. This information is processed in accordance with its (and its customer’s) legitimate interests.

      Lawful basis 

      The following purposes are conducted under the lawful basis of legitimate interest.  

      • Contacting corporate subscribers in reference to our goods/services in which their business may be interested.
      • Enriching details of corporate subscribers we hold in order to tailor information to the recipient
      • Obtaining information from third party vendors or publicly available resources about businesses that maybe interested in our customer’s goods /services
      • Responding to enquiries and requests made to us
      • Conducting market research so we can better understand business needs

       

      Users can unsubscribe from receiving marketing communications at any time. All email communications include an unsubscribe link, users can also send requests to info@plexusfreight.com

       

      Third Party Processors

      Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

      Our appointed data processors include:

      (i) RF Lead Generation Ltd (trading as Create To Generate) Reg. UK Co. 13287097, Suite 318, Dorset House, Duke Street, Chelmsford, CM1 1TB. You can contact Create To Generate at info@createtogenerate.com and view their privacy policy here: https://createtogenerate.com/privacy-policy. Create To Generate are registered with the ICO Reg: ZA506559

     

    How we protect your information

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

     

    Sharing your personal information

    We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

     

    Compliance with children’s online privacy protection act

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

     

    Refund / Cancellation Policy

    A refund will only be given in the event of a job cancellation. Proof of this cancellation will have to be given in order for a refund to apply. No refunds will be given after 4 days before transportation of goods. Please email or call for a refund. See contact details below.

     

    Changes to this privacy policy

    Plexus Freight has the discretion to update this privacy policy at any time. When we do, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

     

    Your acceptance of these terms

    By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

     

    Contacting us

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

    Plexus Freight Ltd

    Newminster House, Bristol BS1 1LT

    01823 335 666

    info@plexusfreight.com

    www.plexusfreight.com

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